Job Description:
Technical Software Services
- System software maintenance: Routine maintenance, installation, upgrades of Windows OS; using guides and configuration services, and system image creation and maintenance
- Application Software Services: OFFICE series software; IE series software and other business software systems installation, maintenance, and upgrades
- User Guidance Services: Resolve client issues with commonly used software operation, hardware problems encountered, and provide basic training
- Virus Protection Maintenance: Installation of antivirus software, updates for antivirus databases, and removal of viruses from client terminals
Hardware Maintenance
- Hardware installation, debugging, network configuration, peripheral installation, and driver installation
- Detection, localization, and troubleshooting of hardware faults
- Provide hardware repair and delivery services
- Ensure stable operation of hardware (hard drives, motherboards, memory, etc.) through routine maintenance to extend hardware lifespan
- Provide guidance and training on hardware usage, software operation, and internet use based on customer needs and actual conditions to enhance customers' computer skills and efficiency
- Assist in the numbering and registration of existing equipment, and compiling statistics on maintenance costs
Network Issues
- Network connections and troubleshooting from switches to terminals
Helpdesk Service
- Handle and resolve tickets assigned by the Call Center timely
- Address other Helpdesk tasks when required
Requirements:
- At least a Diploma in Information Technology or a related field, with 2 years of relevant work experience
- Familiar with various Windows OS and computer hardware (desktop computers, laptops, etc.)
- Familiar with general network hardware and capable of performing basic troubleshooting and configuration tasks
- Familiar with the configuration of various application software
- Good customer communication skills and the ability to plan and organize work
