Operation & Maintenance Support Analyst | Contract

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH104755_1630922394
Salary S$6500 - S$7500 per month
Consultant Name Cristina Malabuyoc Malijan
Consultant Email cristina.malijan@manpower.com.sg
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547

Job scopes

  • Perform day-to-day monitoring on applications and infra healthiness of the platform
  • Maintain platform instances deployed in Singapore local private data center, with the guidance from O&M leads
  • Deal with client's incidents within SLA definition. Monitor ticket queue and maintain SLA.
  • Work on client's requests based on agreed timeline
  • Communicate with local clients and gather information related to incident/request they raised.
  • Communicate to platform with basic findings and follow up with resolution.
  • L2 support - provide workaround and solution

Job requirement

  • Bachelor's degree in computer science or any equivalent
  • At least 4 to 5 years of experience in operation support
  • Able to understand scripts, code, to be able to perform basic scripting and coding from time to time.
  • Able to scrutinize dense logs to identify root causes/find clue of issues. Reproduce issues reported by customer to platform team and present findings through basic troubleshooting for problem tracing.
  • Hands-on experience with Shellscript, Javascript and Java 8+ skills
    • Troubleshooting
    • Understanding end to end process/framework
  • Hands-on experience on other databases like redis ,mongodb, pgsql, mysql
  • Understanding of Kafka, Hadoop and Azure/AWS cloud services
    • At least 1 to 2 projects, certification
    • VMware exposure, interface SSO
  • Basic understanding of
    • Cybersecurity (conceptual)
    • Active Directory related config and troubleshooting
    • Networking concept
    • Linux OS
    • ELK Stack
  • Familiar with monitoring software like Prometheus ,Grafana
  • Familiar with Kubernetes platform and container concept

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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