Job Description
Service Management
- Be involved with new client handover and/or onboarding from the Sales Team
- Setting up and deploying service contract's work orders in line with service scopes and assigning adequate manpower to ensure service completion to a satisfactory standard
- Review completed services daily for quality performance and if any further follow up action
- Planning of routes to ensure that services are deployed in an efficient and productive manner
- Ensure all customer's services are completed for the month
Manpower Management
- Maintaining the necessary headcount to service the number of work orders on a per day basis
- Collaborating with operations team to re-assign work orders due to leave to other technicians
- Ensure new Technicians are onboarded adequately before being deployed for work
- Coordinate with Technicians for any real time updates from customer sites or any issues arising on site and handle any complaints risen from the PMPs
- Ensure each PMP team is hitting their revenue targets
Customer Engagement
- Ensuring both administrative and analytical reports are submitted to customers
- Handle customer queries and tickets relevant to accounts under your care
- Attend customer monthly meetings for check ins
Fleet & Inventory Management
- Ensure all PMP teams are well stocked in terms of chemicals and equipment is functioning in proper order
- Vehicles under your care are maintained and serviced at the appropriate times
Job Requirements
- Minimum Diploma in Business, Logistics or relevant field
- Minimum 2 years experience in operations/coordination
- Prior knowledge in pest control/facilities management/logistics is advantageous
- Experience in MS Suite and Salesforce
Tng Wess Lee License No.: 02C3423 Personnel Registration No.: R1551835
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy
