Operation Support Specialist (IT)

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH137806_1719377607
Salary S$3000 - S$4000 per month
Consultant Name Siau Zianyi
Consultant Email [email protected]
Consultant Contact No.
EA License No. 02C3423
Consultant Registration No. R23113527

Job Responsibilities:

  • Troubleshoot IT-related issues that require physical attention, ensuring timely resolution.
  • Deliver computers in a 'ready to use' state to IT users, ensuring proper setup and functionality.
  • Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools when necessary.
  • Manage physical stock of devices and accessories, including updating CMDB records for accurate inventory management.
  • Conduct regular inventory checks for relevant hardware to ensure availability and readiness.
  • Coordinate logistics using local providers to ship and move devices across locations as needed.
  • Handle warranty cases in coordination with relevant OEM vendors, ensuring timely resolution and minimal disruption.
  • Identify and report risks that might impact OSS service quality, proactively addressing potential issues.
  • Provide support to end users and IT equipment in meeting rooms and similar user collaboration areas.
  • Host and support third-party technicians when necessary, ensuring smooth collaboration and resolution of issues.
  • Conduct regular checks of computer rooms, including temperature, air conditioning, cabling, and general functionality.
  • Follow OSS governance procedures, participate in meetings, and adhere to escalation paths as defined.
  • Adhere to OSS procedures outlined in Runbook, SOPs, and knowledge articles, ensuring consistency and best practices.

Job Requirements:

  • Completion of a formal qualification or apprenticeship in information technology.
  • Three (3) years of professional experience in on-site IT support, with beneficial possession of a valid ITIL certification.
  • Outstanding customer service orientation.
  • Proven interpersonal and communication skills, with the ability to prioritize tasks effectively.
  • Proactive and solution-oriented mindset, capable of working independently and self-driven.
  • Deep technical knowledge and good customer service skills.