Operations Analyst | Contract | Bank

Location Singapore
Discipline Banking & Finance
Job Reference BBBH131372_1716259498
Salary Negotiable
Consultant Name Charmane Castillo Lalog
Consultant Email charmane.lalog@manpower.com.sg
Consultant Contact No. 6232 8801
EA License No. 02C3423
Consultant Registration No. R1767650


Responsibilities:

  • Process static data maintenance, updates, and account closures across various products and channels, ensuring timely and accurate execution.
  • Respond to email inquiries and queries, providing excellent customer service and resolving issues promptly.
  • Actively contribute to process improvement initiatives by challenging the status quo and suggesting ideas for digitization and automation.
  • Identify operational risks and recommend measures to mitigate risks and enhance operational efficiency.
  • Review and update system reports on a daily, weekly, and monthly basis to monitor operational performance.
  • Conduct ad-hoc analyzes using statistical and predictive modeling techniques to address operational issues, investigate urgent matters, and answer business questions.
  • Provide insights through data visualization and presentations, delivering actionable insights and identifying root causes.
  • Collaborate closely with various stakeholders to understand business and operational challenges, propose analytic requirements and solutions, and leverage internal and external data for data-driven insights.
  • Work with the business and support stakeholders to re-engineer processes and eliminate frictions, aligning with the Design-For-No-Ops strategy.
  • Support the Team Leader with ad-hoc projects and assignments as needed.


Requirements:

  • Diploma or Degree in Business, Finance, or a related field.
  • At least 1 year of experience in an operations role, preferably in banking environment
  • Keen attention to detail and ability to maintain data accuracy.
  • Excellent problem-solving and analytical skills.
  • Ability to work independently and prioritize tasks in a fast-paced environment.


Interested Applicants, please email your resume to charmane.lalog@manpower.com.sg (R1767650), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Charmane Castillo Lalog License No.: 02C3423 Personnel Registration No.: R1767650

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy