Operations & System Support Specialist (Web)

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH101780_1629689509
Salary Negotiable
Consultant Name Jeffrey Koh Kok Ann
Consultant Email jeffrey.koh@manpower.com.sg
Consultant Contact No. 6232 8809
EA License No. 02C3423
Consultant Registration No. R1770345

  • Nearest MRT: City Hall


Technical:

  • Provide ongoing maintenance, support, troubleshooting and enhancements to existing systems
  • Maintain panellist confidence and protect operations by keeping information confidential
  • Provide technical and operational service support for users on our online survey platform and related applications (basic training will be provided)
  • Work closely with other teams and vendors to explore and develop new technical capabilities


Operations:

  • Execute and automate recurring tasks which include verifying respondent details and support other administrative tasks related to member information and services
  • Provide support to Customer Service team to resolve queries from panellists regarding their participation and the redemption of incentives
  • Implement new features to improve or automate day-to-day tasks of team members
  • Contribute to team effort by assisting with special projects when required



Job Requirements:

  • Degree in Computing, Information Systems or other IT-related field / Diploma holders with relevant experience
  • Proven competency/experience with web programming languages (Javascript, HTML5, CSS, etc), Python, WordPress, PhP
  • Skills in any of the following would be a bonus:
    • Data collection, questionnaire design and/or statistical software (eg. ConfirmIT, Sensus, Qualtrics, SPSS, etc.)
    • Advanced Excel
    • Google Analytics
    • UI/UX, web services, APIs
    • Database systems (eg. SQL/NoSQL, MS Access etc)
    • Data visualisation frameworks (D3 etc)
    • Web or data management and security


*Shortlisted candidates will be informed.


Interested applicants please send in your updated resume to jeffrey.koh@manpower.com.sg with the subject "Operation & Support Specialist"


Jeffrey Koh Kok Ann
Registration No.: R1770345
EA License No.: 02C3423

Jeffrey Koh Kok Ann License No. 02C3423 Personnel Registration No. R1770345

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