We are looking for an Operations Executive to join us here in ManpowerGroup Singapore.
With more than 3500 offices globally and more than 70 years of history, Manpower is the global leader in contingent and permanent staffing.
We develop innovative solutions through our expert family of brands - Manpower, Experis and Talent Solutions for hundreds of thousands clients every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.
This role is responsible on ensuring smooth running of projects with the department through managing and developing various operation processes, collecting, and analysing operations data, implementing strategies to improve overall operations performance. You will be responsible for overseeing day-to-day operations, managing client requests, and collaborating with cross-functional teams to deliver high-quality services. This position requires strong organizational and communication skills, as well as the ability to analyse and optimize operational workflows. There are constant communications with the relevant stakeholders and clients and to be operational ready seven days a week.
- Serve as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner.
- Build and maintain strong client relationships by understanding their daily needs and expectations.
- Prepare regular reports and maintain up-to-date documentation for client interactions
- Verify and cross-check daily deployment schedules to ensure alignment with staffing requirements.
- Work closely with supervisors to oversee day-to-day operational activities to ensure smooth operational workflow.
- Oversee the end-to-end process of candidate management, from onboarding to offboarding.
- Manage and process claims submitted by supervisors and associates in a timely and accurate manner.
Experience / Qualifications
- Has minimum 1 year of operations experience.
- Basic MS Office.
- Possess Certificate of Employment Intermediaries is a plus.
- Knowledge of local employment legislation (Employment Act) is a plus.
- Ability to work independently and as part of a team.
Manpower operates an equal opportunities policy, which means we will not discriminate, directly or indirectly, against people on the grounds of their race, ethnicity, national origin, religion, cultural background, gender, age, disability, caste, marital status, union membership, political affiliation, pregnancy, health, sexual orientation and gender identity. Manpower will not discriminate in advertising, when selecting, offering training or providing benefits or services. Every vacancy will be open equally to those who have the required skills and qualifications.
We regret that only shortlisted candidates will be notified.
Mindy Wong Lay Min (Wang Limin) EA License No.: 02C3423 Personnel Registration No.: R1876894