Operations Officer(Client Service)|6 Month Contract|Bank|$3200

Location Orchard, Singapore
Discipline Banking & Finance
Job Reference BBBH84278_1574233437
Salary S$3000 - S$3200 per month
Consultant Name Cheryl Yeo Su Qing
Consultant Email cheryl.yeo@manpower.com.sg
Consultant Contact No. 62328801
EA License No. 02C3423
Consultant Registration No. R1434940


Job Descriptions:

  • Assisting the Premier Service Managers and their team, jointly own the client servicing and satisfaction of the customers in their team's portfolio.
  • Ensure that service standards are met by their team members and that the team is aware of and adheres to regulatory, cross border and operational guidelines.
  • Support the premier service managers in assisting all customer related enquires and instructions in different countries.
  • Understand client requirements and ability to speak to customer over the phone and meet customer to take in basic banking instructions.
  • Track and resolve issues on all submitted instructions
  • Adhere to internal policies and ensure compliance to all company policies and procedures
  • To submit all payments remittances / term deposit timely
  • To prepare, sort out DHL & local courier to respective teams
  • Ensuring that customer correspondence, enquiries, and requests are attended to promptly and accurately, while maintaining a high standard of client confidentiality, service and care.



Requirements:

  • Minimum 1 - 2 years of relevant working experience.
  • Experience in a retail-banking environment with focus in service
  • Good knowledge of Wealth Management products and HUB and well-versed in regulatory requirements, administrative and procedural matters



Interested applicants kindly send in your resume to cheryl.yeo@manpower.com.sg
We regret to inform that only shortlisted candidates will be notified.

Yeo Su Qing Cheryl
Personnel Reg No.: R1434940
EA License No.: 02C3423

Cheryl, Su Qing Yeo EA License No.: 02C3423 Personnel Registration No.: R1434940

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