Operations Project Manager

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH135947_1707182638
Salary S$5000 - S$8000 per month
Client Amazon
Consultant Email siau.zianyi@experisitcont.sg.manpowersg
EA License No. 02C3423


Description:

  • Support critical Retail business initiatives, managing new or changing offers to customers.
  • Drive planning and execution of offer setups, covering various affordability and installment programs online.
  • Achieve operational excellence in payment and affordability areas for a frictionless customer experience.
  • Identify and track customer or revenue impacting issues in payments, financing, compliance, and fulfillment.
  • Advocate for the Retail customer, representing the voice of the company.
  • Collaborate across cross-functional global teams for issue review, root cause analysis, and resolutions.
  • Support closed-loop management system for efficiency, scalability, and reduced customer escalations.
  • Proactively monitor and report on metrics to reduce payment friction.



Key Qualifications:

  • Minimum 3 years of project management or 3+ years of hands-on experience in technology or a technical customer-facing role.
  • Experience in implementing projects, showcasing influencing skills and coordinating teams toward common goals.
  • Excellent planning and follow-up skills with a focus on critical deliverables and attention to detail.
  • Discretion in handling confidential information.
  • Quick learner with the ability to understand complex and technical concepts.
  • Effective engagement in high-level, self-directed time management and workload prioritization.
  • Ability to work in a fast-paced environment, make quick decisions under tight deadlines and pressure.
  • Success in team environments, demonstrating shared responsibility and accountability.
  • Experience documenting information accurately in supported systems.
  • Experience troubleshooting software or system issues in a customer service environment.
  • Program management experience with a broad portfolio of initiatives and priorities.
  • Interaction and support experience with customers in Affordability programs is a plus.
  • Education: Bachelor's degree or equivalent experience.