Description:

• Support critical Retail business initiatives, managing new or changing offers to customers.
• Drive planning and execution of offer setups, covering various affordability and installment programs online.
• Achieve operational excellence in payment and affordability areas for a frictionless customer experience.
• Identify and track customer or revenue impacting issues in payments, financing, compliance, and fulfillment.
• Advocate for the Retail customer, representing the voice of the company.
• Collaborate across cross-functional global teams for issue review, root cause analysis, and resolutions.
• Support closed-loop management system for efficiency, scalability, and reduced customer escalations.
• Proactively monitor and report on metrics to reduce payment friction.

Key Qualifications:

• Minimum 3 years of project management or 3+ years of hands-on experience in technology or a technical customer-facing role.
• Experience in implementing projects, showcasing influencing skills and coordinating teams toward common goals.
• Excellent planning and follow-up skills with a focus on critical deliverables and attention to detail.
• Discretion in handling confidential information.
• Quick learner with the ability to understand complex and technical concepts.
• Effective engagement in high-level, self-directed time management and workload prioritization.
• Ability to work in a fast-paced environment, make quick decisions under tight deadlines and pressure.
• Success in team environments, demonstrating shared responsibility and accountability.
• Experience documenting information accurately in supported systems.
• Experience troubleshooting software or system issues in a customer service environment.
• Program management experience with a broad portfolio of initiatives and priorities.
• Interaction and support experience with customers in Affordability programs is a plus.
• Education: Bachelor's degree or equivalent experience.