Operations - Senior Manager, Customer Care | Banking

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH108617_1640068267
Salary Negotiable
Consultant Name Hibah Bakhtavar
Consultant Email hibah.bakhtavar@manpower.com.sg
Consultant Contact No.
EA License No. 02C3423
Consultant Registration No. R21103109

Purpose of Role:
We are currently seeking a high caliber professional to join our team as a Senior Manager, Customer Care

  • Assist the Head of Insurance Operations to oversee the Customer Care department
  • Ensure smooth and effective operation of all Customer Care processes and undertake other duties as may be required
  • Maintain high quality service standard expected of the brand in order to foster long lasting client relationships
  • Management oversight of outsourced customer care functions
  • Ensure compliance with all guidelines and other operational standards and procedures as well as relevant regulations and laws
  • Customer communications / enquiries are processed and all primary records and systems data is captured and accurate
  • Formulate and develop strategies related to customer servicing to improve client satisfaction
  • Support any ad hoc assignments
  • People management

Knowledge & Experience:

  • University graduate preferably in business administration, information technology, or similar discipline
  • At least 10+ years of solid experience within Life Insurance Customer Care Operations
  • At least 5+ years in a managerial role in an insurer
  • Knowledge of AS400 is good to have.
  • Excellent communications and interpersonal skills


  • Experience in customer services or customer facing role
  • Energetic and results focused with a good work ethic
  • Self-motivated with the ability to think, and act, independently and able to work under pressure to meet deadlines
  • Team player and people motivator
  • Excellent interpersonal, communication, collaborative and influencing skills
  • Excellent relationship management and networking skills to work with stakeholders across business functions and geographies
  • Good communication.
  • Must be able to multi-task and be able to prioritize effectively

Interested Candidates may send their resume and cover letter directly to Hibah.bakhtavar@manpower.com.sg ,stating the position as the subject title in the email.
Hibah Bakhtavar | EA License No. 02C3423 | Personnel Registration No. R21103109

Hibah Bakhtavar EA License No.: 02C3423 Personnel Registration No.: R21103109

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