Purpose of Role:
We are currently seeking a high caliber professional to join our team as a Senior Manager, Customer Care

• Assist the Head of Insurance Operations to oversee the Customer Care department
• Ensure smooth and effective operation of all Customer Care processes and undertake other duties as may be required
• Maintain high quality service standard expected of the brand in order to foster long lasting client relationships
• Management oversight of outsourced customer care functions
• Ensure compliance with all guidelines and other operational standards and procedures as well as relevant regulations and laws
• Customer communications / enquiries are processed and all primary records and systems data is captured and accurate
• Formulate and develop strategies related to customer servicing to improve client satisfaction
• Support any ad hoc assignments
• People management

Knowledge & Experience:

• University graduate preferably in business administration, information technology, or similar discipline
• At least 10+ years of solid experience within Life Insurance Customer Care Operations
• At least 5+ years in a managerial role in an insurer
• Knowledge of AS400 is good to have.
• Excellent communications and interpersonal skills

Skills:

• Experience in customer services or customer facing role
• Energetic and results focused with a good work ethic
• Self-motivated with the ability to think, and act, independently and able to work under pressure to meet deadlines
• Team player and people motivator
• Excellent interpersonal, communication, collaborative and influencing skills
• Excellent relationship management and networking skills to work with stakeholders across business functions and geographies
• Good communication.
• Must be able to multi-task and be able to prioritize effectively

Interested Candidates may send their resume and cover letter directly to Hibah.bakhtavar@manpower.com.sg ,stating the position as the subject title in the email.
Hibah Bakhtavar | EA License No. 02C3423 | Personnel Registration No. R21103109

Hibah Bakhtavar EA License No.: 02C3423 Personnel Registration No.: R21103109

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