Operations Support Specialist

Job Summary
The successful candidate will look forward to a broad scope of responsibilities which includes product lifecycle management, account management and business performance reporting with opportunity to own and drive efficiencies. The role will include deep cross functional collaboration across both regional and global teams as well as interfacing directly with our 3rd party partners and corporate customers. The output of this role will drive the strategic growth of our Segments businesses.

The candidate should have a passion for iOS products and must be comfortable working alone as well as in a fast-paced, dynamic team environment. Being proactive and a self-starter is a must for this position.

Key Qualifications:

• Inquisitive, attention to detail, data accuracy and quality of output
• Excellent communication skills especially in written communications
• Process minded approach and proficient in business process flow diagramming and operations
• Track record of coordinating and managing the implementation of a project/initiative, in a cross functional environment, including successful implementation of at least one consumer-facing project
• Experience in determining and planning for change-impact to key stakeholders
• Creative thinker who thrives on solving challenging problems with analytical thinking skills
• Experience approaching projects analytically, making data-driven decisions when required
• Proficient in iOS, MacOS hardware
• Required proficiency in the following: Keynote, Excel, macOS and a level of comfort using data visualisation tools such as tableau
• Retail experience a plus
• Minimum 3-5 years of experience involving project coordination
  
  Job Description:
• Manage end-to-end Product Life Cycle process for refurbished products including the setup of new product description pages, pricing updates, sunsetting of parts in partnership with the operations and fulfilment teams
• Maintain relationships with strategic corporate accounts and affiliate partners within the region including the regular distribution of localised marketing communications
• Monitor business performance and provide relevant insights/reporting
• Assist in refining and documenting internal program operation processes
• Assist in refining and defining tools and processes for reporting, project readiness, implementation
• Monitor and manage customer support queries
• Plan and collaborate weekly/ quarterly and insight reporting for the region
  
  
  
  Interested applicants, please submit your resume to: abelene.kang@manpower.com.sg
  Abelene Marianne Kang Mrs Abelene Marianne Rozario R2089914
  EA License No: 02C3423 Reg No: 199505951H

Kang Abelene Marianne Mrs Rozario Abelene Marianne

EA License No.: 02C3423 | Personnel Reg No.: R2089914

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