The Team Lead in DevOps will manage a team of 15 people who are responsible for checking compliance of apps and adherence to the client's policies. Understanding of apps behavior is desirable as well as being familiar with social media. The responsibilities include but not limited to;

• Performance management career counselling, coaching, performance development and mentoring
• Daily supervision of the assigned team ensuring the highest possible standard of quality and delivery
• Review and track daily all production and quality metrics, staffing, timesheets, allocation and distribution of tasks and workload across all team
• Have an in-depth knowledge of the supported workflows and support team to meet and exceeds Client s SLAs and KPIs
• Working within multiple teams across the teams to execute project deliverables
• Identify gaps in the process, promote culture of continuous improvement across the teams and ensuring monthly submission internal and to Client of new ideas and insights
• Drive and manage global initiatives
• Prepare Business Reviews and present them to Client
• Handle escalations and follow up with Client
• Need to maintain flexibility regarding requests and actions assigned to meet the needs of the Client
• Ensure all reports are delivered accurately and timely
• Promote internal career development for direct reports
• Communicate and celebrate success and achievements
• Ensuring compliance of the Policies and Procedures, enforcing the company's core values with direct reports and project

Job Qualifications:

• Diploma or Degree in any related field
• With minimum 2 years of Team Management and Leadership experience
• Understanding of apps behavior is desirable as well as being familiar with Social Media.
• High Attention to detail
• Motivated and able to take continuous initiatives
• Self-starter, can easily adapt to change new functionality, changing policies
• Excellent problem-solving abilities
• Familiar with Excel and PowerPoint and able to learn quickly
• Well-developed analytical skills and ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impactful manner
• Ability to identify the root causes of issues by analyzing patterns and trends through data analysis
• Ability to prioritize and effectively manage time in a fast-paced work environment
• Ability to establish and maintain key relationships with stakeholders in multiple geographies across the organization
• Consultative work style to lead client work
• Self-motivating, adaptable and able to inspire and motivate others
• An ability to identify the root causes of issues by analyzing patterns and trends through data analysis
• Ability to build action plans through problem solving skills to improve performance
• Excellent organizational time management abilities

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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