Order Fulfilment Specialist

Location Singapore
Discipline Transportation, Logistics & Supply Chain
Job Reference BBBH107069_1637306964
Salary S$2500 - S$3300 per annum
Consultant Name Kang Abelene Marianne Mrs Rozario Abelene Marianne
Consultant Email abelene.kang@manpower.com.sg
Consultant Contact No. 6551 5320
EA License No. 02C3423
Consultant Registration No. R2089914

Order Fulfilment Specialist

Job responsibilities:

  • Process new orders and order changes within set service level agreements via Oracle Order Management System
  • Monitor Oracle alerts for order import, pricing or shipping error and rectify the errors promptly
  • Manage the incoming emails request in the mailboxes and respond to questions regarding order status, order changes, price and schedule availability, tracking information etc.
  • Manage database of customer master setups, customer item cross-reference and traffic profiles in Oracle
  • Proactively monitor order holds status, communicating any issues to customers/Customer Operations Account Managers
  • Responsible to identify customer order data issues between systems and perform some preliminary investigation before escalating to higher management and IT for further trouble-shooting and resolution
  • Understand and apply various VAT/Resale Tax requirements on selected orders to ensure tax compliance to various countries/region tax regime
  • Independently process RMA and replacement order request from customer/Customer Operations Account Managers and Customer Quality Engineers according to SOP within set SLAs and SOX requirements
  • Responsible for regular data reporting, analysis and data clean-up
  • Participate in routine system level testing and ad-hoc testing for automation projects
  • Actively contribute to the on-going effort of process improvement and standardization

Job requirements:

  • 1 to 2 years of equivalent related experience in Oracle/SAP
  • Able to multi task on daily operational responsibilities as well as project related work in a deadline driven environment
  • Must be a team player with good working attitude: being adaptable, flexible, positive and open minded to work in a dynamic, fast paced environment that undergoes constant change
  • Able to work fixed shift hours as required for a 5-day work week (for NA and EMEA shift - to follow the regions' holiday calendar)

Interested applicants, please submit your resume to: Abelene.kang@manpower.com.sg
Abelene Marianne Kang Mrs Abelene Marianne Rozario R2089914
EA License No: 02C3423 Reg No: 199505951H

Kang Abelene Marianne Mrs Rozario Abelene Marianne

EA License No.: 02C3423 | Personnel Reg No.: R2089914

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