Part-time Customer Service(Contact Centre)|$15/hr|WFH option

Location Singapore
Discipline Banking & Finance
Job Reference BBBH109172_1651723307
Salary Negotiable
Consultant Name Hibah Bakhtavar
Consultant Email hibah.bakhtavar@manpower.com.sg
Consultant Contact No.
EA License No. 02C3423
Consultant Registration No. R21103109


Role Overview
To provide one-stop customer services across all channels of communications and to cross sell bank's products and services whenever the opportunity arises.
Key Accountabilities & Responsibilities

  • To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
  • To ensure accuracy and compliance for all customers' requests
  • To successfully cross-sell the Bank's products and services
  • To adhere to professional standards of behavior & conduct when dealing with customers & fellow CSOs.
  • Flexibility in work deployment when business needs arise
  • Support and protect the company brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms


Requirements

  • Min GCE O levels or higher
  • Possess high-quality customer service skills and a professional communication style
  • Candidates with no experience are open to apply
  • Having a conducive environment with high-speed internet connection at home is beneficial for possible WFH assignment.


Others

  • Minimum twenty hours per week, min four hours per day, including weekdays and weekends
  • Shift timings:
    • 9am to 1pm
    • 6pm to 10pm weekdays and weekends
  • Training will be provided


Interested Candidates may send their resume and cover letter directly to Hibah.bakhtavar@manpower.com.sg ,stating the position as the subject title in the email.
Hibah Bakhtavar | EA License No. 02C3423 | Personnel Registration No. R21103109

Hibah Bakhtavar EA License No.: 02C3423 Personnel Registration No.: R21103109

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