Part-time Customer Service - Contact Centre | Banking | $15

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH109161_1654143370
Salary S$15 - S$22 per hour
Consultant Name Cabria Jireli Gem Mejia
Consultant Email gem.cabria@manpower.com.sg
Consultant Contact No. 62328815
EA License No. 02C3423
Consultant Registration No. R1434374


Role Overview
To provide one-stop customer services across all channels of communications and to cross sell bank's products and services whenever the opportunity arises.
Key Accountabilities & Responsibilities

  • To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
  • To ensure accuracy and compliance for all customers' requests
  • To successfully cross-sell the Bank's products and services
  • To adhere to professional standards of behavior & conduct when dealing with customers & fellow CSOs.
  • Flexibility in work deployment when business needs arise
  • Support and protect the company brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms


Requirements

  • Min GCE O levels or higher
  • Possess high-quality customer service skills and a professional communication style
  • Candidates with no experience are open to apply


Others

  • Minimum 29hrs per week, min 4 hours per day, including weekdays and weekends
  • Shift timings:
    • 9am to 1pm
    • 6pm to 10pm weekdays and weekends
  • Training will be provided
  • Salary: Minimum $15 per hour. Will commensurate with experience

Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374

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