People Support Specialist - HR

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH135661_1706160081
Salary Negotiable
Consultant Email shirley.rajasekar@experisitcont.sg.manpowersg
EA License No. 02C3423


Responsibilities

  • Responsible for providing expert personal support to employees and managers across multiple lines of business and country locations.
  • Ensure employee inquiries are properly researched and handled in the most complete and professional way.
  • Connect with employees by phone and email to explore their needs and determine the level of support required.
  • Use your exceptional analytical skills to research and resolve complex and sensitive issues.
  • Take ownership in the employee experience and contribute directly to the company culture for all employees.
  • Obsess over the customer experience in every interaction.
  • Document employee inquiries and resolutions accurately and effectively in a customer relationship management system.



Requirements:

  • Minimum of 3 years related experience in employee support and have good working knowledge of the dependencies between company policies, benefits, payroll and HRIS.
  • Or, you bring a minimum of 4 years of experience in customer service support and a working knowledge of Human Resources. Bachelor's degree or equivalent and relevant work experience.