Job Responsibilities:

• Responsible for leads management and conversion of company's Systems products, by building relationships with customers through telephone, email and messaging platforms conversations.
• Make sure every customer interaction is tailored and exceptional.
• Orchestrate, Lead and manage a team of Lead Management Representatives.
• Work eagerly to gain new leads and/or identify opportunities in target verticals.
• Make expected number of outbound calls for conversion from MQL into SQL and appointments.
• Manage and convert all volume of leads at different stages of the funnel.
• Support field account sales or channel sales to develop and maintain customer relationship.
• Demonstrate understanding of market segment, product/service offerings and client persona.
• Effectively articulate the value proposition associated with company products and services.
• Manage a team of Lead Management Reps to develop sales and communications skills.
• Own and deliver performance KPIs to produce a high lead conversion ratio.
• Set priorities for the Lead Management Rep team and keep team focused on the priority tasks.

Job Requirements:

• Bachelor's degree in Business or any equivalent
• With 5-10 years of relevant inside sales/lead management experience in IT Industry and Solutions sales.
• Ability to communicate the strategic direction of the company's product and service offerings.
• Excellent leadership skills and people management capability.
• Strategic thinking with ability to build lead forecasts and conversion.
• Ability to set priorities and keep team focused on the priority tasks to achieve results.
• Excellent self-motivation and self-management.
• Ability to align & maintain a positive, flexible & professional attitude towards customers and co-workers.
• Basic Enterprise product and solution knowledge is desirable.
• Be familiar with CRM tools and the ability to use multiple lead management tools simultaneously to complete lead conversions.
• Prioritize workload to meet all KPIs, goals and objectives.
• Meet Daily/Weekly Matrix, SLAs & maintain high Customer Satisfaction ratings.
• Working experience at IT industry is desirable

Rvin James Murillo Andalan EA License No. 02C3423 Personnel Registration No. R1331697

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