Policy Admin | Permanent | West

Location Singapore River, Singapore
Discipline Insurance
Job Reference BBBH83089_1571304372
Salary Negotiable
Consultant Name Marcojos Mary Grace Perez
Consultant Email gracie.marcojos@manpower.com.sg
Consultant Contact No. 65515589
EA License No. 02C3423
Consultant Registration No. R1110449


Responsibilities:

  • Handling of assigned accounts by ensuring accounts matters are attended in a timely manner
  • Liaising with HR- taking calls and answering emails within stipulated TAT
  • Preparing renewal data for submission to insurer & client
  • Upload employee movements (addition / changes / deletions) in portal and inform insurers within TAT
  • Update Insurer's underwriting decision in portal
  • Liaise with underwriters on underwriting requirements
  • Handling appeals/escalations from client (HR/employee) on medical underwriting.
  • Technical support to Contact Centre on policy administration related areas
  • Feedback requirement on process or system changes to improve the operation efficiencies
  • Handling of daily Exception report from data uploading
  • Preparing reports for client as required.
  • Handling of undelivered emails.
  • Liaising with HR to obtain correct email addresses of employees
  • Approach Manager on timely basis for guidance and unresolved issues
  • Requires to Investigate on the production incident and provide detailed report for manager review.
  • Drive and manage client Metrics, SLA & KPIs, ensure email are cleared within 3 days TAT.
  • Be flexible and positive with all business needs change
  • Ensure to adhere to PDPA & compliance rules, escalate to manager if there is violation of this rule
  • Requires to attend external client meeting as and when requested by client relationship manager.
  • Hold self-accountable to clear client emails within established TAT.



Requirement:

  • A Diploma holder with minimum 3-4 years of work experience in both insurance and flex benefits.
  • Strong Proficiency in using Excel as well as other Microsoft Office products, should able to demonstrate logical use of lookup, pivot analysis etc.
  • 1 year prior Supervisor / Trainer / Manager experience within a Policy Admin team preferred
  • Should be well versed with capacity planning at Daily, Weekly and Monthly level
  • Good Written Communication Skills
  • Ability to provide constructive feedback
  • Leadership and Team management
  • Good Collaboration Skill, Proactive & self-motivated
  • Customer / Quality Focus
  • Able to liaise with internal and external clients to achieve common goals and meeting turnaround time
  • Understands & Escalate Issues appropriately in a timely manner

Mary Grace Perez Marcojos EA License No. 02C3423 Personnel Registration No. R1110449

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