Policy Admin | Permanent | West

Location Singapore River, Singapore
Discipline Insurance
Job Reference BBBH83089_1571304372
Salary Negotiable
Consultant Name Marcojos Mary Grace Perez
Consultant Email gracie.marcojos@manpower.com.sg
Consultant Contact No. 65515589
EA License No. 02C3423
Consultant Registration No. R1110449


  • Handling of assigned accounts by ensuring accounts matters are attended in a timely manner
  • Liaising with HR- taking calls and answering emails within stipulated TAT
  • Preparing renewal data for submission to insurer & client
  • Upload employee movements (addition / changes / deletions) in portal and inform insurers within TAT
  • Update Insurer's underwriting decision in portal
  • Liaise with underwriters on underwriting requirements
  • Handling appeals/escalations from client (HR/employee) on medical underwriting.
  • Technical support to Contact Centre on policy administration related areas
  • Feedback requirement on process or system changes to improve the operation efficiencies
  • Handling of daily Exception report from data uploading
  • Preparing reports for client as required.
  • Handling of undelivered emails.
  • Liaising with HR to obtain correct email addresses of employees
  • Approach Manager on timely basis for guidance and unresolved issues
  • Requires to Investigate on the production incident and provide detailed report for manager review.
  • Drive and manage client Metrics, SLA & KPIs, ensure email are cleared within 3 days TAT.
  • Be flexible and positive with all business needs change
  • Ensure to adhere to PDPA & compliance rules, escalate to manager if there is violation of this rule
  • Requires to attend external client meeting as and when requested by client relationship manager.
  • Hold self-accountable to clear client emails within established TAT.


  • A Diploma holder with minimum 3-4 years of work experience in both insurance and flex benefits.
  • Strong Proficiency in using Excel as well as other Microsoft Office products, should able to demonstrate logical use of lookup, pivot analysis etc.
  • 1 year prior Supervisor / Trainer / Manager experience within a Policy Admin team preferred
  • Should be well versed with capacity planning at Daily, Weekly and Monthly level
  • Good Written Communication Skills
  • Ability to provide constructive feedback
  • Leadership and Team management
  • Good Collaboration Skill, Proactive & self-motivated
  • Customer / Quality Focus
  • Able to liaise with internal and external clients to achieve common goals and meeting turnaround time
  • Understands & Escalate Issues appropriately in a timely manner

Mary Grace Perez Marcojos EA License No. 02C3423 Personnel Registration No. R1110449

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy