Our client is the world leader in the design, development and manufacture of gaming products and systems.
The main objective of this role is to provides support and training for internal and external customers with regards to casino management systems and operations.
Roles & Responsibilities:
- Undertake timely facilitation of internal and external training classes and forums both on and off-site.
- Adhere to internal process and procedures.
- Focus on projects through entire life cycle - start up to completion.
- Update and develop course work and associated support material.
- Test new releases of software to ensure they meet market requirements.
- Perform extensive analysis of casino business processes and operations for installation of new products as well as to support existing system installations.
- Develop excellent working relationships with high-level casino personnel.
- Work out a plan to demo and presentation of CLIENT products to customer.
- Constantly update and maintain a high level of understanding of CLIENT system products and casino industry standards.
Personal Competencies, Knowledges & Experience:
- The ideal candidate will have a Degree in Computer Science or a related field or its equivalent combination of relevant education and experience.
- Excellent communication skills with a high degree of confidence for problem resolution related to gaming systems and customer operational procedures.
- The ability to travel throughout Asia Region as and when required.
- Highly self-motivated & willingness to learn and grow
- Ability to work independently and collaboratively in a team environment
- Ability to communicate highly technical and complex processes across complete client base, from novice to experienced.
- Proven capacity to work well with a large team of support personnel across varying ranges of responsibilities.
- Excellent attitude towards continuous learning and being responsible for managing own career.
- Knowledge of analytics and basic of SQL query.
- Previous experience in the Casino or Gaming industry will be highly regarded.
