Product Trainer

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH138431_1716023720
Salary Negotiable
Consultant Name Sravanthi Gurram
Consultant Email
Consultant Contact No. 6232 8818
EA License No. 02C3423
Consultant Registration No. R2197596

Roles & Responsibilities:

  • Undertake timely facilitation of internal and external training classes and forums both on and off-site.
  • Adhere to company ISO and internal process and procedures.
  • Focus on projects through entire life cycle - start up to completion.
  • Update and develop course work and associated support material.
  • Test new releases of software to ensure they meet market requirements.
  • Perform extensive analysis of casino business processes and operations for installation of new products as well as to support existing system installations.
  • Develop excellent working relationships with high-level casino personnel.
  • Work out a plan to demo and presentation of products to customer.
  • Constantly update and maintain a high level of understanding of system products and casino industry standards.

Personal Competencies, Knowledges & Experience:

  • The ideal candidate will have a Degree in Computer Science or a related field or its equivalent combination of relevant education and experience.
  • Excellent communication skills with a high degree of confidence for problem resolution related to gaming systems and customer operational procedures.
  • The ability to travel throughout Asia Region as and when required.
  • Highly self-motivated & willingness to learn and grow
  • Ability to work independently and collaboratively in a team environment
  • Ability to communicate highly technical and complex processes across complete client base, from novice to experienced.
  • Proven capacity to work well with a large team of support personnel across varying ranges of responsibilities.
  • Excellent attitude towards continuous learning and being responsible for managing own career.
  • Knowledge of analytics and basic of SQL query
  • Previous experience in the Casino or Gaming industry will be highly regarded.