Roles & Responsibilities:

• Undertake timely facilitation of internal and external training classes and forums both on and off-site.
• Adhere to company ISO and internal process and procedures.
• Focus on projects through entire life cycle - start up to completion.
• Update and develop course work and associated support material.
• Test new releases of software to ensure they meet market requirements.
• Perform extensive analysis of casino business processes and operations for installation of new products as well as to support existing system installations.
• Develop excellent working relationships with high-level casino personnel.
• Work out a plan to demo and presentation of products to customer.
• Constantly update and maintain a high level of understanding of system products and casino industry standards.

Personal Competencies, Knowledges & Experience:

• The ideal candidate will have a Degree in Computer Science or a related field or its equivalent combination of relevant education and experience.
• Excellent communication skills with a high degree of confidence for problem resolution related to gaming systems and customer operational procedures.
• The ability to travel throughout Asia Region as and when required.
• Highly self-motivated & willingness to learn and grow
• Ability to work independently and collaboratively in a team environment
• Ability to communicate highly technical and complex processes across complete client base, from novice to experienced.
• Proven capacity to work well with a large team of support personnel across varying ranges of responsibilities.
• Excellent attitude towards continuous learning and being responsible for managing own career.
• Knowledge of analytics and basic of SQL query
• Previous experience in the Casino or Gaming industry will be highly regarded.