Professional Application Support | Permanent role

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH103745_1631608822
Salary S$4000 - S$5500 per month
Consultant Name Bernice Mae Nocum Rallonza
Consultant Email bernice.rallonza@manpower.com.sg
Consultant Contact No. 65515576
EA License No. 02C3423
Consultant Registration No. R1442141


Job Scope:
Responsible in providing Helpdesk support to company Client ITD and key users experiencing problems with software application.

  • Helpdesk support include assistance calls, investigation and resolution. SQL for database interrogation.
  • Provide remotely and onsite implementation of patch upgrades, new releases and installation of software application.
  • Participation in Integration Testing, User Acceptance Testing, Go-live and Post support.
  • Support Project Manager in project assignments.
  • Project assignment may be required for a duration.
  • Report to our Development centre for software issues that require fixing, giving scenarios or trace of steps in replicating the issue.
  • Provide regular Helpdesk reporting on Issue list.
  • Attend and participate in Client support meeting, new requirements, training and documentation.
  • Be an active member of the Operations Team for group goal achievements (reduction in tickets, Customer Satisfaction, SLAs etc.)

Job Qualifications:

  • Bachelor's Degree in Computer Science preferably, or other relevant studies
  • 3-4 years of experience in application support
  • Knowledge and experiences in SQL
  • Analytical and Problem Solving skills
  • Interpersonal skills to interact with customers and team members
  • Organization and Time management skills
  • Good Communication skills
  • Willingness to support colleagues and team and share workload
  • Demonstrated initiative and self-directed approach to role
  • Ability to work independently and as part of a team
  • Ability to recognise the need to escalate issues
  • Committed to delivery and customer service
  • To meet client SLA, rostering for standby support 24x7 for average 1-2 weeks in a month
  • After office hours including weekends will be needed during software upgrades for client

Bernice Mae Nocum Rallonza EA License No. 02C3423 Personnel Registration No. R1442141

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