Program Manager

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH136338_1709606208
Salary S$5500 - S$6500 per month
Consultant Email siau.zianyi@experisitcont.sg.manpowersg
EA License No. 02C3423


Responsibilities:

  • Analyze multi-source data and trends using critical thinking to drive business outcomes across global programs.
  • Identify and address operations quality gaps related to process, product, and behavioral issues, leading analysis and actionable projects across internal operations and product teams.
  • Design and deploy analytics dashboards to monitor key business metrics, presenting findings in business forums through presentations.
  • Extract data for analysis, apply analytics tools independently, and generate insights.
  • Execute or lead quality assessments on Ads products, analyzing assessment scores and trends in Customer Experience and Product failure points.
  • Provide guidance and support to vendors to maintain adherence to quality standards and implement trackable coaching mechanisms.
  • Gather insights from various channels and consolidate them for actionable insights.
  • Translate insights into executable plans and advocate for implementation with key stakeholders.
  • Develop and implement comprehensive training programs aligned with organizational objectives, collaborating with subject matter experts to create training content and materials.



Qualifications:

  • Minimum of 4+ years' experience in the Quality domain, preferably within a business function or tech customer support vendor program.
  • Proficiency in data analytics tools (e.g., Excel) and knowledge of programming (e.g., Python) and visualization tools (e.g., Tableau/Power BI).
  • Experience in solving problems using data analytics and providing actionable business insights.
  • Ability to communicate effectively about issues with both technical and non-technical audiences.
  • Excellent oral and written communication skills.
  • Experience in Ad tech/digital technology is a plus.