We're looking for a Program Specialist to join our TAPFIN team! Part of ManpowerGroupTM, the outsourced services offering from ManpowerGroup, TAPFIN offers a complete suite of workforce management solutions that fully leverages a blend of global expertise and local knowledge.
Program Specialist
This role is responsible for delivering customised workforce management solutions; helping our clients to manage their contingent and project-based spend productively. The workforce management solutions fully leverage on the Group's suite of solutions where we source, assess, develop and manage the talents that enables clients to win.
The role will ensure that contractual compliance is delivered to our clients along with effective service delivery, while driving continual improvement of processes and procedures.
Job Description
Administration Support
Prepare contracts and agreements for Client or Vendor as required
Facilitate change management such as amendment to agreements, system configuration updates, SOP reviews, etc.
Work with vendors to ensure contingent workforce is managed in compliance with clients' service level
Ensure compliance with local legislation is administered
Preparation of ad hoc reports as required
Vendors Management
Coordinate with the vendors on contingent workforce onboarding, contract renewal and offboard work
Advise vendors on clients' benefits policies and procedures
Ensure appropriate practices are adhered to in relation to contingent workforce performance management and counselling procedure
Update vendors in relation to changes in policies or processes as and when necessary
Client Management
Triggering renewals with the clients
Advising clients on HR policies and practices as and when necessary
Core Competencies
Well organized; handle day-to-day operations which involve interactions with internal stakeholders and clients, able to deliver historical information (if needed) in a timely manner
Maintain winning relationships; understand cultural differences and modifies style effectively
Reliable; exercise discretion as the role often deals with confidential information
Meticulous; paying attention to details for either repetitive, detailed tasks and projects
Ability to work in fast-paced and dynamic environment with adaptiveness and flexibility
Possess strong communication skills
Experience/Qualifications
Possess Certificate of Employment Intermediaries
Has minimum 1 year of relevant experience
Intermediate MS Office and Fieldglass
Knowledge of local employment legislation (Employment Act, CPF Act etc)
We regret that only shortlisted candidates will be notified
Mindy Wong Lay Min (Wang Limin) EA License No.: 02C3423 Personnel Registration No.: R1876894
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