Project Management Officer | Bank | Contract

Location Singapore
Discipline Banking & Finance
Job Reference BBBH144818_1730258660
Salary S$4000 - S$6000 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email [email protected]
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160


Job Scope

  • Support and drive the bank's generative AI initiatives in improving contact centre operations, employee journey and overall customer experience.
  • Ensure smooth delivery of contact centre system enhancements in corporate banking (such as CRM and telephony) and fixes through comprehensive testing.
  • Preparation of test cases based on user requirements, executing cases, and collaborate with developers to ensure all issues are resolved before release.
  • Ownership of assigned projects and ensure tasks are completed to meet project timeline.



Job Requirements

  • Diploma or degree in Computer, IT, Engineering or Business equivalent.
  • Good understanding in Software Development Lifecycle (SDLC) and AI.
  • Proficient in productivity tools such as Microsoft 365, Jira, Confluence, Figma, etc
  • With experience in Agile Project Management and Customer Service.
  • Open to work after office hours and/or weekend/PH to support releases during off-peak hours, if business requires.

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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