Key Deliverables:

• Partner with the operations teams (Digital, Data and Innovation Product, Product Delivery, and IT) to ensure the new products are designed to align with the future vision for Wealth and Distributor Services operations.
• Ensure that the product design maximizes automation whilst meeting all the requirements for the best control and client outcomes.
• Work with the operations teams to validate the design, document the procedures, test the platform, and implement the new processes.
• Managing all associated risks from an operations perspective to ensure a successful delivery of the new products.
• This may require client interaction to support the implementation of the operations processes.

Job Responsibilities

• Review the design of the operational processes associated with the new product alongside the Digital, Data and Innovation Product team.
• Partner with senior stakeholders in operations and product to complete functional testing of the new platform.
• Partner with the Product Delivery and IT teams on the design and implementation of solutions.
• Manage the delivery risks and issues to identify these early and proactively so they do not impede programme delivery.
• Support any client discussions in the design and delivery of the operational components of the new products.
• Active engagement with customers and stakeholders.
• Management of Risk:
  • Awareness of the factors which might lead to financial loss and those mitigating controls to prevent such losses.
  • Awareness of the operational risk scenario associated with the role and act in a manner that takes account of operational risk considerations.
  • Appropriate capture and escalation of key risks & issues relating to the delivery of the individual projects, acting as appropriate to mitigate the risks from preventing successful delivery.
• Observation of Internal Controls:
  • Maintain the bank's internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
  • Understands, follows, and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically internal controls and any compliance policy.

Job Qualifications

• Degree in Business, IT or any related field
• With 7 - 10 years of relevant experience which involves transformation projects
• Experience in the delivery of large and complex operational change
• Good understanding of operational risk frameworks, including non-financial risk and how the operational strategy enhances the risk profile.
• Experience in delivering work in a tight timeframe with the tenacity to find solutions to complex problems.
• Excellent written and verbal communication skills and experience in influencing a senior set of sponsors and stakeholders.
• With Change Management certification, PMP, Prince 2 Six Sigma/Business Process Reengineering qualifications (e.g., Yellow/Green belt), is a plus.

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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