The primary purpose of this role is to enable change in an organizational context, by supporting better decision making, through defining needs and business requirements, supporting delivery, user acceptance testing (UAT) and change management, working independently on fast paced projects and/or enhancements across a range of project portfolios.

• Identify organizational challenges and opportunities through consultation with business representatives during the idea generation and framing stages of the project lifecycle or enhancement initiation to ensure high-level business requirements are gathered for projects and/or enhancements.
• Plan and coordinate business analysis techniques required and assess progress of analysis and estimation activities.
• Facilitate effective workshops, understanding stakeholders work environment and their needs versus wants.
• Define requirements for projects and/or enhancements in collaboration with stakeholders and delivery team members.
• Perform decision and gap analyses between business requirements and stakeholder needs.
• Provide technical advice to the business and support technology delivery in the clarification of requirements, current system functionality, workflow and process design.
• Support the user acceptance testing and change management activities in the rollout of the delivered solution.
• Plan and produce quality communications that are clear, concise and easy to consume, taking into consideration stakeholder preferences.

Job Qualifications

• Degree in Information Technology, Business or related fields.
• At least 7 years of relevant experience as business analyst with 4 yrs of experience in banking with AML and KYC.
• Significant experience in a digital/technology business analysis role.
• Experience working for technology projects within banking/FSI clientele, preferably in risk & compliance (e.g.: risk and compliance, KYC, AML, CDD, fraud management etc.)
• Experienced managing change requests/enhancements, and good client management skills to deliver by timeline.
• Demonstrated understanding of all aspects of the software development life cycle.
• Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools, i.e. Confluence/JIRA
• Proven ability to interpret information, identify patterns, trends and links that inform decisions and solutions.
• Demonstrated ability to partner and collaborate effectively with stakeholders to establish professional relationships and influence outcomes.
• Demonstrated business requirement documentation skills.
• Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.
• Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact and influence.

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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