Overview:
We are looking for a motivated and tech-savvy individual to take ownership of our internal Knowledge Hub, a centralized content repository. This role involves content migration, governance, user access management, and close collaboration with stakeholders across departments. You will also support GenAI change management initiatives, create process maps and training materials, and drive user adoption through engaging communication strategies.
Responsibilities:
- Migrate and maintain Knowledge Hub content; create new, relevant, and organized material.
- Manage user access, permissions, and security for internal stakeholders.
- Implement and enforce content governance and archiving policies.
- Conduct regular audits and generate usage and compliance reports.
- Drive improvements to site usability, navigation, and functionality based on user feedback.
- Develop training materials and communications (e.g., guides, newsletters, eDMs).
- Compile and create process maps for SOPs and process documentation.
- Lead and support GenAI change management initiatives through content creation and training sessions.
- Design visually engaging communication assets using Canva and Adobe Creative Suite.
Requirements:
- Degree in Business, Communications, Information Systems, or a related field.
- Minimum 2-4 years of experience managing websites, content hubs, or intranet platforms.
- Excellent communication and stakeholder management skills.
- Proficient in Canva and Adobe Creative Suite (Photoshop, Illustrator, InDesign) or similar tools.
- Demonstrated experience in developing and executing internal communication strategies.
- Ability to create process maps and maintain SOP documentation.
- Excellent organizational skills and attention to detail in managing large volumes of content.
- Problem-solving mindset and ability to provide technical support for content-related issues.
- Experience in the financial or banking industry is a plus.
Interested candidates may send in their resume and cover letter directly to [email protected] (R1434374), stating the position as the subject title in the email.
Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374
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