Job Description:

• Greeting and assist customers warmly, providing accurate information on products, services, and promotions.
• Act as a brand ambassador, embodying Caring Skin's values and image.
• Address customer inquiries, concerns, and complaints in a timely and effective manner to ensure a positive customer experience.
• Assist in maximizing appointment bookings and scheduling for customers in an efficient, organized manner.
• Stay updated on new products, services, and promotions to provide accurate information.
• Professionally handle walk-in customers, incoming calls, and email inquiries.
• Work collaboratively within the branch and across departments to fulfill customer needs and enhance operational efficiency.
• Contribute to a positive team environment that values mutual support.
• Promptly handle customer requests and follow up to ensure satisfaction.
• Engage with clients on skin condition progress, treatment updates, and appointment scheduling.
• Gather and relay customer feedback to management for continuous improvement

Requirements:

• Diploma in any field.
• Flexible availability, including evenings, weekends, and holidays
• Good communication skills (verbal and written).

Lee Wan Jinn, Yuni EA License No.: 02C3423 Personnel Registration No.: R21102995

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