Roles & Responsibilities

• You will be reporting to the regional SEA+I IT & IS Senior Manager.
• You will be responsible for leading the local IT teams across the SEA+I region to deliver exceptional IT client services
• You will be the technology champion who can provide the roadmap and drive digitization, digitalization, and digital transformation in support of our business operations.
• You will foster relationships with all internal and external stakeholders to deliver, manage and support quality IT services around the region.

Key Responsibilities

• Working with Regional and Local teams to deliver quality and secure IT services that are aligned with local business needs and meet regulatory and legislative requirements.
• Responsible for high quality, consistently clear and regular communications to promote the technology department and our services.
• Orchestrate and lead the local IT teams to work together as one high performing agile team in support of the whole region.
• Work closely with vendors and service providers to innovate and manage highly cost-effective IT services.
• Create and monitor key performance metrics for continuous service improvement to deliver and exceed user expectations.
• Point of contact between Regional and Local teams to implement key initiatives for the organisation.
• Implement and maintain a Problem and Incident Management process across the SEA+I region
• Develop and maintain documentation, operational IT procedures, and troubleshooting steps
• Embrace and champion operational excellence at all levels of IT/IS operations in all the teams in the region

General Requirements

• More than 3 years experience in regional IT client services management with global organizations
• Demonstrated experience in the leadership and management of IT staff across different countries and cultures.
• Experience in general IT governance (organizational management, technology evaluation, vendors management, program planning etc.)
• Project Management and decentralized team coordination experience
• Well-rounded IT technical knowledge across end user computing environments and ITIL service management
• Relevant certifications (e.g. Information Technology Infrastructure Library, Microsoft Certification, Certified Information Security and/or Project Management Professional, …) are a plus.
• Bachelor or Master degree (Computer Science) or equivalent through experience
• Flexibility to travel