Risk Operations Analyst (Thai language proficient)

Location Singapore
Discipline Media
Job Reference BBBH88074_1585296897
Salary S$2800 - S$3200 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email carolyn.mendoza@manpower.com.sg
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160
  • Work with Client and counterparts in Thailand to determine fraud cases and assess risk
  • Attend to general enquiries
  • Conduct QA checks on calls for junior agents
  • Check on refund cases and provide approval
  • Support all payment related matters
  • Analyze the trends and data of the Thailand market, thus using it to build necessary tools
  • Translate content, written and spoken, from Thai to English for the team and vice versa

Skills and Qualifications Required:

  • Advance proficiency (written and oral) in Thai (awarded D on CU-TFL scale or equivalent) to do translation work and to liaise with non-English speaking local counterparts. Interested candidates must substantiate language proficiency with relevant certifications.
  • Candidates with no expereince are welcome to apply
  • Strong communication skills
  • Adaptable to learn new processes, concepts, and skills
  • Demonstrate the ability to work as part of a team
  • Able to work under time pressure, able to prioritise workload and meet strict deadlines
  • Location: VIVA Business Park
  • Contract: 12 months (renewable/convertible after performance review)

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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