SAS Support Analyst | Remote | Contract

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH119134_1662952017
Salary S$7500 - S$9000 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160

Job Scope:

  • Be the first point of contact with SAS users to receive, track and resolve user issues in coordination with IT support and other members of the SAS support team
  • Frequent monitoring for SAS support requests and prompt communication with users on request status and updates, as well as accurate tracking of the status of open requests
  • Assist in conducting user training, creating documentation, and performing system testing and validation
  • Assist in providing technical support to SAS users, including new account requests, access updates and changes, directory creation and assistance with SAS issues and support

Job Qualifications

  • Degree in Computer Science, IT or equivalent
  • Minimum 3 years SAS support experience
  • Must have at least 2 years of Linux experience
  • With 3+ years' background in technical support (communication, issue tracking and resolution)
  • Familiar with SAS System (including SAS Grid, Base SAS, SAS/Stat, SAS/Graph, datasets and macros. SAS programming not required but candidate should be familiar with SAS code and able to help troubleshoot SAS issues)
  • Experience in Linux (accounts, user groups, files and directories, permissions, command line tools)
  • Knowledge in basic Linux scripting, including bash and python
  • Knowledge in SDLC and software validation a plus
  • Excellent communication skills to liaise with clients and users

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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