Responsibilities:

• Understand business processes and turn them into functional specifications.
• Track and report project progress, issues, and risks to keep things on track.
• Support various application systems and platforms.
• Follow company, project, and support standards and guidelines.

Requirements:

• Minimum 5 years of experience in IT application delivery and support.
• Good analytical and problem-solving skills with attention to detail.
• Good written and verbal communication, especially in technical writing.
• Deep understanding of business needs and an interest in process improvement.
• Basic knowledge of SQL and writing SQL queries.