Job scopes:

• Responsible for improving the experiences of the customers, with the goal of increasing customersatisfaction
• Gather customer feedback, analyze it and then design specific practices organizations can put into place so that their customers benefit while profits also improve
• Strategic coordination to ensure effective and efficient operations from the point of sales to the execution of the event.
• Work with internal support department to ensure execution of client requirement
• Initiate updates to assigned accounts based on customer needs.
• Managing, enhancing and optimizing the client's experience in the Centre.
• Define and implement standards and procedures for ensuring optimal customer experience
• Conduct surveys to gather information on customer opinion of rendered services
• Will serve as the coordinator to ensure effective and efficient operations coordination from the point of sales to on-site event coordination and post event business development.
• Providing a one-stop service to the client, right from the initial sales stage to the execution of event.
• Fostering good rapport and maintaining strong working relationships with clients through the provision of excellent customer service, taking proactive and in a timely manner to the client's needs.

• Plan and manage events ranging from Meeting, Convention, Exhibition, Concert, Dinner & Dance
• Manage daily operation control for operations team including Audio Visual, Logistic setup, Housekeeping, Banquet, Food Production, Stewarding and Security Team
• Manage Night Duty operation of the centre at least twice monthly

Requirements:

• Degree/Diploma in any related field
• Good customer service skills

Interested candidates, please send us your updated resume in MS word format, stating your date of availability, current/last drawn salary & expected salary to : Cristina.malijan@manpower.com.sg or call 62328835 for a short discussion

Cristina Malabuyoc Malijan

(EA Lic. 02C3423 / Reg No. R1111547)

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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