Senior IT Desktop Engineer / Pharma (Contract)

Location Singapore, Singapore
Job Reference Senior IT Desktop_1556780601
Salary S$4000 - S$4500 per month + AWS + PB
Consultant Email
EA License No. 02C3423
  • Our client is a Giant Pharmaceutical (US MNC)
  • 1 year contact, renewable
  • Good package with 1 month Completion Bonus and up to 1 month Performance Bonus
Primary job responsibilities include:

* Engineer corporate desktop Operating System images
o Utilize Windows Assessment and Deployment Toolkit (ADK) and SCCM OSD task sequence to create and modify OS images
o Testing and deploying Group Policy to both physical and virtual images
o Respond to all incoming requests for new or changes to Group Policy. Manage priorities, timelines, and communicate with all necessary parties through deployment process.
o Document the environment in a customer facing format
o Create and maintain all SDLC documentations

* 3rd level support and identification of root cause with strategic solutions (requests/CPRs/outages).
* Design Windows deployment strategies
o Utilize Microsoft Deployment Toolkit and Configuration Manager to produce detailed task sequences for OS deployment
* Working with the latest technologies
o Research and master new technologies quickly
o Provide technical guidance and implementation
* Work closely other teams and stakeholders to on various projects such as App Services, Deployment Services, Applications Owners, the Core Applications group, and Information Security teams.
* Work closely with Active Directory team to engineer and maintain the structural hierarchy
* Ensure adherence to global standards, policies, and Service Level Agreements (SLA)
* Scheduling, monitoring, and troubleshooting Group Policy deployments
Collaborate across IT and business areas to develop and implement new processes that help maintain the Merck's computing environment.
Education Minimum Requirement:
* BS Degree or relevant work experience.
Required Experience and Skills**:
* 4+ years practical experience supporting Windows desktops
* 4+ years practical experience with the following Microsoft technologies: Windows 7, Windows 10, Windows Server, Active Directory, Group Policy, Configuration Manager 2012
* 4+ years practical experience with Operating System Deployment and associated tools (ADK/AIK, MDT, OSD)
* Strong technical knowledge and in-depth understanding of Microsoft Windows client operating systems
* Strong working knowledge of one or more technologies: Microsoft WMI, PowerShell, VBScript, SCCM and Intune
* Ability to document and maintain Standard Operation Procedures, Work Instructions, and System Development Lifecycle Management
* Strong working knowledge of Microsoft Active Directory and Group Policy management
* Conceptual knowledge of Office 365 suite and other Microsoft cloud services

Preferred Experience and Skills:
* Ability to take initiative and work with minimum direction in a highly demanding environment
* Strong technical and analytical skills with an ability to adapt and rapidly learn new technologies
* Proven analytical and problem-solving abilities
* Exceptional customer service orientation
* Excellent interpersonal & communication skills.
* Strong understanding of security suites - specifically McAfee Agent/AV/ENS, HIPS, DLP, EEPC, Site Advisor
* Extensive technical troubleshooting capabilities
* Microsoft Certified Solutions Associate (MCSA) certification
* Working knowledge and understanding of Remedy Excellent interpersonal, written and oral communication skills with the ability to communicate effectively across all levels of an organization
* Ability to present technical ideas in business-friendly and user-friendly language
* Real world project management or project coordination experience is a plus
* Experience in modern web design and associated technologies (responsive design, HTML/CSS/JavaScript)
* Good understanding of the tenets of computer management (Software Distribution, Active Directory, SCCM, Intune etc.)
* An understanding of current enterprise IT trends such as consumerization, ramifications of cloud computing, and remote team management
* Good working knowledge of ITIL framework
Please send your resume to me at / call me at +65 6232 5246 for further clarifications.
Jasmin Teh Jia Min
Senior Recruitment Consultant
Strategic Client Services
Personnel Reg No.: R1658824

Jasmin, Jia Min Teh EA License No.: 02C3423 Personnel Registration No.: R1658824