Senior Manager (Parts and Services)

Location Singapore
Discipline Engineering
Job Reference BBBH101317_1626070321
Salary Negotiable
Consultant Name Stephanie Liew Wei Yien
Consultant Email
Consultant Contact No. 62328811
EA License No. 02C3423
Consultant Registration No. R1543248

The person is responsible in leading and championing the Global Spare parts and service business in delivering a consistent, high quality and profitable customer service to the internal and external customers globally.


  • Responsible for leading and directing strategic planning for spare parts business
  • Responsible for leading and directing operational business operations of his/her organization in an effective and efficient way.
  • Motivate, organize and encourage teamwork to ensure world class customer service and that set business targets are met.
  • Working across function in managing service product portfolio and ensuring spare part coverage for equipment offering
  • Create, manage and achieve the overall spare parts and services sales budget together with regions
  • Ensure Company is in compliance with laws and regulations as well as internal policies.

Supply Chain & pricing Management:

  • Continuous improvements in purchasing, logistics, inventory management and pricing
  • Spearheading and drive both daily operations and strategies within Supply Chain Management, Order Fulfillment, Warehousing and distribution operation as well as Inventory control to support business plan
  • Management of 3rd party logistics providers

Demand Flow Management:

  • Ensuring continuous process and policy improvements to achieve excellence in demand flow management
  • Develop and delivery monthly reporting in tracking demand flow performance with identified improvement actions plan
  • Responsible for optimizing logistics/ supply chain costs through reduction in inventory, improvement in lead time and delivery accuracy.
  • Working closely with the respective sales regions and group functions on warehousing and transportation in optimizing cost and services levels.
  • Champion the inventory management policy
  • Moving category management
  • Safety stock management
  • Order optimization through on-going review with regions

Logistics Management:

  • Develop methods and procedures for scheduling of product from suppliers to warehouses and customers
  • Develop and maintain transportation system on domestic and international freight that ensures business needs are met
  • Manage customer service activities including order entry, customer satisfaction, interface with sales, factory, and quality ensuring that customer service creates competitive advantage in marketplace including resolving critical customer complaints
  • Resolve any legal issues pertaining to transportation/distribution

Inventory Management

  • Lead, drive and manage a healthy inventory management globally to support the growth of the business
  • To create & analyze reports that provide warning, reasons for status on key variables for present and future inventory quality ie sales forecasting.
  • To initiate, develop and drive optimization projects in the following areas: Safety stock, inventory, order QTY, Transportation, warehousing, shipping, final orders, sky range


  • Master´s level degree in Supply Chain Management or any related field
  • More than 8 years of experience in end to end supply chain, demand planning, supply planning, relationship management experience
  • People leadership experience
  • Experience from global business and from large B2B corporations

Stephanie, Wei Yien Liew EA License No.: 02C3423 Personnel Registration No.: R1543248

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