Senior Manager (Policy Servicing) | Bank | Contract

Location Singapore
Discipline Banking & Finance
Job Reference BBBH108619_1640075169
Salary Negotiable
Consultant Name Charmane Castillo Lalog
Consultant Email
Consultant Contact No. 6232 8801
EA License No. 02C3423
Consultant Registration No. R1767650

We are currently seeking a high caliber professional to join our team as a Senior Manager, Policy Servicing

  • Assist the Head of Insurance Operations to oversee the Policy Servicing department
  • Ensure smooth and effective operation of all Policy Servicing processes and undertake other duties as may be required
  • Maintain high quality service standard expected of the Company's brand in order to foster long lasting client relationships
  • Management oversight of outsourced policy administrative functions
  • Ensure compliance with all guidelines and other operational standards and procedures as well as relevant regulations and laws
  • Review and monitor erroneous transactions and identify areas for process improvements or retraining to the team
  • Handle complaints from customers on Policy Servicing transactions
  • Handle emails and enquiries from Customer Service and offshore Policy Servicing team
  • Maintain and improve the service standards and operational processing and efficiency of the team
  • Support any ad hoc assignments
  • People management


  • University graduate in business administration, information technology, or any similar discipline
  • At least 10+ years of solid experience within Life Insurance Policy Servicing Operations
  • At least 5+ years in a managerial role in an insurer company
  • Knowledge of AS400
  • Experience in policy servicing
  • Self-motivated with the ability to think, and act, independently and able to work under pressure to meet deadlines
  • Team player and people motivator
  • Must be able to multi-task and be able to prioritise effectively

Interested Applicants, please email your resume to (R1767650), stating the position as the subject title in the email.

Charmane Castillo Lalog License No.: 02C3423 Personnel Registration No.: R1767650

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