We are currently seeking a high caliber professional to join our team as a Senior Manager, Policy Servicing
- Assist the Head of Insurance Operations to oversee the Policy Servicing department
- Ensure smooth and effective operation of all Policy Servicing processes and undertake other duties as may be required
- Maintain high quality service standard expected of the Company's brand in order to foster long lasting client relationships
- Management oversight of outsourced policy administrative functions
- Ensure compliance with all guidelines and other operational standards and procedures as well as relevant regulations and laws
- Review and monitor erroneous transactions and identify areas for process improvements or retraining to the team
- Handle complaints from customers on Policy Servicing transactions
- Handle emails and enquiries from Customer Service and offshore Policy Servicing team
- Maintain and improve the service standards and operational processing and efficiency of the team
- Support any ad hoc assignments
- People management
Requirements:
- University graduate in business administration, information technology, or any similar discipline
- At least 10+ years of solid experience within Life Insurance Policy Servicing Operations
- At least 5+ years in a managerial role in an insurer company
- Knowledge of AS400
- Experience in policy servicing
- Self-motivated with the ability to think, and act, independently and able to work under pressure to meet deadlines
- Team player and people motivator
- Must be able to multi-task and be able to prioritise effectively
Interested Applicants, please email your resume to charmane.lalog@manpower.com.sg (R1767650), stating the position as the subject title in the email.
Charmane Castillo Lalog License No.: 02C3423 Personnel Registration No.: R1767650
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy