As Senior Engineer, you will be focused on being a leader of planning, performing SW installation/upgrading and managing the rollout in deployment activities in the services delivery team for Network Management and Self Organizing Network product portfolio for Mobile Networks business group. Network Management and Self Organizing Network products include MantaRay NM and SON that support network planning, configuration, management, optimization, and healing of mobile radio network.
As part of the team, you will:

• Responsible for on-site survey, installation, testing, commissioning and maintenance of software application and IT equipment (server/storage/switch).
• Responsible for MantaRay & DCAP SW upgrades and maintenance.
• Provide technical support to end-users through remote and on-site troubleshooting.
• Perform software commissioning of software application or IT elements and integration with related network elements.
• Analyse the feasibility of the service request submitted by the Customer Project Manager in terms of resources, planning and quality to ensure the company meets contractual scope of work, milestones and customer pre-requisites.
• Ensure all deliverables are available according to project scope and deployment process by engaging with relevant stakeholders (global centres, local teams, etc.) and securing availability and accuracy of deployment work orders.
• Liaise with Customer Project Manager and customer as needed for operational needs and escalations on scope, processes, planning and / or budget.
• Ensure deployment management relies on fact-based and verified schedules and forecasts.
• Determine the causes to any perceived deviation.
• Implement proactive re-planning to keep the deployment activities on track.
• Ensure that schedules and forecasts are kept up-to-date and communicated to relevant stakeholders.
• Ensure that constraints and risks are managed successfully.
• Coordinate internal and external field deployment team members, sets up and maintains clear and effective internal and external communication with the relevant project stakeholders, participating to reviews as needed
• Interface with customer technical personnel/management
• Drive engineer teams in problem resolution in emergency situations
• Create / lead the creation of commercial procedures for installations, upgrades, configurations
• Lead technical team to verify the procedures and rehearse them in customer presence
• Lead technical team to execute the procedures in commercial network
• Support customer's own commercial configuration activities
• Communicate well with customers and company's project managers: setting clear expectations for results and actively engaging in technical projects to insure on time deliveries with high quality; nurturing teamwork between the teams to balance workloads and facilitate maximum productivity across team members
• Interprets internal and external business challenges and recommends best practices to improve products, processes and services.
• Solves complex problems based on sophisticated analytical thought and complex judgment.
• Acts as a subject matter expert for staff / workteam / taskforces, often the most senior specialist in a team, who serves as best practice resource within own organisational unit and / or is recognised as an expert within the same professional area in the business.
• Provides expertise and delivers advanced system troubleshooting methods like system level tracing, debug, protocol flow analysis.
• Identifies, reproduces, and characterizes defects and collaborates promptly with Product support teams for fixes.
• Leads and resolves complex situations derived from technical activities such as software upgrade, audit, equipment swap, network expansion, multi-vendor issues, acceptance testing, feature testing, tailored technical support, end-to-end performance improvement, etc.
• Interacts with customer for complex cases, providing workarounds, etc.
• Leads the Root Causes Analysis (RCA) analysis and report creation.
• Complies with the requirements as per the emergency process role and ensures quick recovery for issues categorised as critical outages and code red.
• Leads and supports technical activities in early product phases (releases, pilots, trials and early projects).
• Promotes, creates and approves knowledge articles (author, reviewer, approver, coach).
• Provides customer and internal technical training or consultancy.
• Performs system level product competence training and knowledge transfer across teams.
• Reviews technical documentation and specifies features for supportability and maintainability.
• Works in customer and 3rd party interface (communications, partnering).

Your skills and experience
You have:

• At least 7 years of experience implementing projects for customers
• Bachelor's degree or equivalent experience required
• Experience in leading a team by defining the technical content of a project and then guiding others on the team to achieve the committed delivery
• Experience in collaborating with internal and external partners including subcontractors

Understanding of following technologies & products

• HP blade servers and HP Servers
• EMC storage and HP Storage system
• Brocade SAN switches
• Cisco/HP switches
• concepts of the external storage system
• data communication networks
• L2/L3 layer of the DCN networks
• TCP/IP protocol and practical application
• CORBA and SNMP
• mobile telecommunication networks - 3G/4G - 5G is a plus!

Hands-on experience with the following tools & solutions

• Linux operating system (esp.RHEL)
• Relational database management system (esp. Oracle 10g/11g)
• VMWare concepts and products for Bare Metal and Cloud applications
• Web Application Server(esp. IBM WebSphere and Apache Tomcat) and Web Applications.
• Use of Java programs(programming skill is optional)
• Use of Windows server platform and Windows policy configuration (2012 or later)
• OpenStack for Cloud applications
• OpenShift for Container applications

Hands-on experience with the following:

• Use of LDAP/Directory Server ,e.g. LDAP queries
• Use of Citrix products
• Execute SQL queries and work with Oracle schema objects - tables, views, partition table, stored procedure
• Reading Oracle logs
• Linux filesystems - ext3, ext4,GFS
• NFS
• External storage configuration- Storage pools configuration, LUN creation
• SAN switch zoning
• System management level of Linux/UNIX commands
• High Availability concepts (network bonding, network interface, DCN)
• RHCS
• File handling commands in Linux
• Script based program - common Linux shell, Perl (optional)
• Ansible

General skills & attributes essential to this role

• Good attitude and mindset towards customers related to the products services provided
• Customer focus
• Advanced team working skills