• Nearest MRT: Labrador Park
• 24/7 operations centre and standby role for after office hours support on monthly rotational basis
• Salary will commensurate with relevant work experience

Job Scope:

• Understand the process and practices related to GNC support Templates and Standard Operating Procedures
• Ownership on critical incidents for customers to deliver resolution with in SLA.
• Perform IOS upgrades and patches to fix software and ensure that the environment is bug/vulnerable free by keeping system with up-to-date software.
• Troubleshoot production issues and network/security problems to fix any infra related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.
• Performing RMA for hardware failures and replacement in production environment
• Perform health checks for the critical environments and ensure the systems running up to the standard and no potential failures.
• Setup staging and simulation for customer activities for critical jobs before actual tasks in production environment.
• Able to follow and meet customer SLA for all the incidents and requests / responsible for the service delivery
• Undertake escalation for Enterprise Networking related matters from level 1 helpdesk engineers, perform level 1/2/3 on site troubleshooting and hardware field replacement works for customers.
• Responsible for updating technical documentations for configuration changes made via helpdesks and/or managed services customers.
• Responsible for opening and closing of support tickets when applicable and providing timely updates to helpdesk personnel and customer for support cases

Job Requirements:

• Knowledge of ITIL principles, particularly Incident, Change, Problem and Service Management
• Minimum 6 years of relevant experiences in network operations including network, wireless, security technologies
• Experienced on working with vendors and customer on outage situation and provide direction to juniors and customer on recovering services affectively.
• Hands on experience in operations and BAU for fixing user/infra issues in production environment is essential
• Required multi product and technology knowledge on Cisco / Fortinet / HPE / Palo / F5
• Sound knowledge on Aruba Clearpass (NAC appliance, OnGuard) and Cisco ISE
• Good knowledge on Cisco Firepower and Fortinet firewalls. Paloalto and Checkpoint skills is a bonus
• Technical skills on Routing/Switching (Wireless technologies for troubleshooting and fixing user issues)
• Experience on performing patching on Aruba CPPM and Cisco ISE
• Able to perform the software patching for Routing/Switching/NXOS/Wireless/Fortinet/NAC on production environment with no-downtime where possible.
• Indepth understanding about Enterprise Networking Solutions such as VSS, VPC, Multicast, MPLS etc.
• Able to perform capture and log analysis using wireshark and other logging tools
• Familiar with the Network troubleshooting: L2 and L3 technologies and MPLS / Multicast
• Ability in performing local / remote IOS upgrades on different products and RMAs for faulty devices in production
• Working experience on multiple customer environments with multi-vendor products

*Shortlisted candidates will be informed.


Interested applicants please send in your updated resume to jeffrey.koh@manpower.com.sg with the subject "Senior Network Operations Engineer"


Jeffrey Koh Kok Ann
Registration No.: R1770345
EA License No.: 02C3423

Jeffrey Koh Kok Ann License No. 02C3423 Personnel Registration No. R1770345

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