Main Tasks

• This position is responsible for establishing sales operating procedure and organization
• This position is responsible for effective day-to-day operations of Hyundai sales consultants and managing the sales group to provide best-in-class customer service

Responsibilities

• Define the detail sales processes for establishing a sales operating procedure and organization, and support the establishment of relevant system infrastructure

• Establish the sales procedure working guidelines through the detailed processes
• Set up the procedures for Finance, Insurance, COE bidding, Vehicle Registration and Delivery, and collaborate 3rd party partners via search and negotiate with them
• Support sales IT system development (define requirements, find local collaborative partners, etc.)
• Come up with novel and innovative sales process based on online platform, and lead customers to new purchase experience through that.

• Translate and monitor sales targets from Sales planning to actionable items for Sales consultants (e.g., # of sales leads, # test drives # of contracts, etc.)

• Understand quality of pre-qualified sales leads from Customer Data Analytics and assign the leads to Sales consultants accordingly
• Have a clear understanding of sales conversion and performance metrics
• Provide weekly sales forecasts and delivery updates to Sales Planning
• Recommend and support sales improvement initiatives which Sales consultants can undertake to drive sales growth along the customer journey

• Manage and mentor Sales consultants in their day-to-day operations to enable effective in-person sales & marketing activities

• Recruit hire and develop high performing and the suitable sales group members to support client sales targets
• Identify training opportunities for Sales consultants and actively feedback to Channel Operations lead to ensure inclusion into training syllabus
• Ensure smooth operations and functioning of Sales consultants on the client's floor and suggest improvements or routines to improve effectiveness
• Assist sales group in realizing sales targets, delivering exceptional customer service and closing deals

• Execute COE bidding on be half of customers and assist Sales consultants with financing options explanation

• Have an in-depth product knowledge and understanding of the product, retail operations and SOPs

• Have a sound and up-to-date understanding of competitor product specifications and the Value Proposition of client's vehicles

Requirement

• Bachelor's degree in sales, marketing, business administration
• Minimum 7~10 years of experience in sales manager and/or sales team leader in automobile industry

Professional Skills

• Ability to predict, organize, and improve sales performance
• Ability to forecast sales results according to performance of Sales consultants
• Ability to organize situation and schedule for sales strategy and plan
• Ability to develop collaborative relationships with group members and provide effective feedback
• Ability to communicate relevant information to all levels in an organization

• Demonstrated excellence in oral, written, presentation and interpersonal communication skills

Stephanie, Liew Wei Yien (Liu Weiyun) EA License No.: 02C3423 Personnel Registration No.: R1543248

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