Service Delivery Manager | Contract | Bank

Location Singapore
Discipline Banking & Finance
Job Reference BBBH114752_1654681634
Salary Negotiable
Consultant Name Charmane Castillo Lalog
Consultant Email charmane.lalog@manpower.com.sg
Consultant Contact No. 6232 8801
EA License No. 02C3423
Consultant Registration No. R1767650


Responsibilities:

  • Define and prioritise business problems and opportunities, explore and scope possible solutions
  • Support in driving the development of programmes in aid of vulnerable customers
  • Draft Business Requirements and Design Customer journeys in association with local and global business partners
  • Facilitate stakeholders through decisions, consulting them, influencing them by resolving conflicts and disagreement etc.
  • Support Programme Manager in driving and oversee completion of the programme
  • Effectively present decision options, considering time criticality and potential roadblocks
  • Promote best practice , awareness of other potential initiatives in the group that present reuse opportunities


Requirements:

  • Insurance and/ or Financial Services Industry experience is a plus
  • Graduate or postgraduate degree in Science, Business Administration, Social Sciences in Psychology, Economics, Finance, Accounting or any related field.
  • Agile delivery experience
  • Excellent experience with large scale technology migration and integration
  • A Good understanding of insurance product manufacturing and distribution processes and technology from end-to-end
  • Assess process and system use and focus on KPIs to track progress and manage changes
  • Ability to develop cohesive working relationships with internal/external stakeholders.
  • Help align the Company's programme around a clear view of what's required to achieve business success.
  • Value focus: possess a value add mind-set with a focus on delivering measurable business value, delighting the customer, and optimizing ROI.
  • Decisiveness: natural problem solver who makes decisions and prioritizes initiatives using data and facts rather than intuition and feeling.
  • Ability to work effectively under pressure with competing and changing priorities.
  • Ability to bring analytical rigour, structure and effective solutions to poorly-defined problems
  • Good interpersonal, influencing, persuading and communication skills - applicable through multiple channels (written, spoken, workshops, presentations)


Interested Applicants, please email your resume to charmane.lalog@manpower.com.sg (R1767650), stating the position as the subject title in the email.
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Charmane Castillo Lalog License No.: 02C3423 Personnel Registration No.: R1767650

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy