Service Desk | 12-month contract | 24/7 shift | Serangoon

Location Singapore, Singapore
Discipline IT
Job Reference BBBH87354_1582717134
Salary S$2000 - S$2500 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email carolyn.mendoza@manpower.com.sg
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160
  • Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations.
  • Receive and respond to customers' problems, issues, and requests.
  • Ensure proper documentation, notification, escalation, and tracking and follow up of all incidents.
  • Help other support team members to resolve urgent/outstanding issues.
  • Act as a contact point between Helpdesk Operations and other teams.
  • Assist supervisor to provide report to the management.
  • Perform job with minimal supervision.


Qualifications:

  • 1-year customer service/call center background
  • With IT customer service support/Level 1 support is an advantage
  • Excellent customer service skills
  • Able to work in shifts (including graveyard shifts)
  • Working knowledge on usage of any call center telephony system
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.) is a plus
  • Working knowledge of internet email application (e.g. Microsoft Outlook, Lotus Notes, etc.) is a plus


Contract: 12 months (renewable/convertible after performance review)
Shifting schedule: Shift schedule 24/7. Willing to work graveyard shifts, including weekends and public holidays

  1. Day shift: 8am - 5pm
  2. Mid shift: 4pm - 1am
  3. Graveyard shift: 12mn - 9am


Basic salary plus allowances
Location: Serangoon North

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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