Service Desk Analyst

Location Singapore, Singapore
Discipline Call Centre & Customer Service
Job Reference SDA0614_1566904387
Salary S$1800 - S$2500 per month + performance bonus and allowances
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email carolyn.mendoza@manpower.com.sg
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160

Responsibilities:

  • Responsible for supporting the IT Service Desk Services organization to ensure services are delivered to meet customer business needs and expectations.
  • Receives and responds to customer problems, issues, and requests.
  • Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents.
  • Help other support team members to resolve urgent/outstanding issues.
  • Act as a contact point between Helpdesk Operations and Other teams.
  • Assist supervisor to provide report to the management.
  • Receives and logs customer problem/request/issues and ensures proper documentation.
  • Ensure to provide effective and timely service to the customers
  • Help other support team members to resolve urgent/outstanding issues.
  • Act as a contact point between Helpdesk Operations and Other teams.
  • Assist supervisor to provide report to the management.

Qualifications:

  • 1-year customer service/call center background
  • With IT customer service support/Level 1 support is an advantage
  • Excellent customer service skills
  • Able to work in shifts (including graveyard shifts)
  • Working knowledge on usage of any call center telephony system
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.) is a plus
  • Working knowledge of internet email application (e.g. Microsoft Outlook, Lotus Notes, etc.) is a plus

Contract: 12 months (renewable/convertible after performance review)

Shifting schedule: Shift schedule 24/7. Willing to work graveyard shifts, including weekends and public holidays

  1. Day shift: 8am - 5pm
  2. Mid shift: 4pm - 1am
  3. Graveyard shift: 12mn - 9am

Basic salary plus allowances

Location: Serangoon North and/or Commonwealth

** We regret to inform that only shortlisted candidates will be notified.

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultants at 6232 8811 (EA License: 02C3423)

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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