Job Scope:
- Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations
- Receives and responds to customer problems, issues, and requests
- Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents
- Help other support team members to resolve urgent/outstanding issues
- Act as a contact point between Helpdesk Operations and Other teams
- Assist supervisor to provide report to the management. Job is performed with minimal supervision
Job Qualifications:
- Minimum O' level with at least 1 - 2 years' helpdesk experience in a call center environment
- Excellent customer service skills
- Able to work in shifts (including night shift and graveyard shift)
- Working knowledge on usage of any call center telephony system
- Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.) is a plus
- Working knowledge of internet email application (e.g., Microsoft Outlook, Lotus Notes, etc.) is a plus
Contract: 12 months (renewable/convertible after performance review)
Shifting schedule: Shift schedule 24/7. Willing to work graveyard shifts, including weekends and public holidays
- Day shift: 8am - 5pm
- Mid shift: 4pm - 1am
- Graveyard shift: 12mn - 9am
Basic salary plus transportation allowance for night/graveyard shift, weekend, and PH allowance
Location: Serangoon North
Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160
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