Service Desk (Call Centre) | 12-Months Contract #PridePass

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH119439_1663672876
Salary Negotiable
Consultant Name Bernice Mae Nocum Rallonza
Consultant Email
Consultant Contact No. 65515576
EA License No. 02C3423
Consultant Registration No. R1442141

Job Scope:

  • Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations.
  • Receives and responds to customer problems, issues, and requests.
  • Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents.
  • Help other support team members to resolve urgent/outstanding issues.
  • Act as a contact point between Helpdesk Operations and other teams.
  • Assist supervisor to provide report to the management.

Job Qualifications:

  • Diploma in Information Systems or Business or equivalent
  • At least 1 - 2 years of IT Helpdesk experience in call centre environment
  • Experience in service desk and customer service management
  • Comfortable with 24-hr rotating shift including evening and graveyard shifts

Bernice Mae Nocum Rallonza EA License No.: 02C3423 Personnel Registration No.: R1442141

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