Service Desk | Contract | 24/7 Shifting

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH124865_1677911015
Salary S$2200 - S$2600 per month + bonus, allowances
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160

Job Scope

  • Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations
  • Receives and responds to customer problems, issues, and requests
  • Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents
  • Help other support team members to resolve urgent/outstanding issues
  • Act as a contact point between Helpdesk Operations and Other teams
  • Assist supervisor to provide report to the management. Job is performed with minimal supervision.

Job Qualifications

  • Minimum O' level with at least 1 - 2 years' service desk experience in a contact center environment
  • Excellent customer service skills
  • Able to work in shifts (including night shift and graveyard shift)
  • Working knowledge on usage of any call center telephony system
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.) is a plus
  • Working knowledge of internet email application (e.g., Microsoft Outlook, Lotus Notes, etc.) is a plus

Shifting schedule: Shift schedule 24/7. Willing to work graveyard shifts, including weekends and public holidays

  • Day shift: 8am - 5pm
  • Mid shift: 4pm - 1am
  • Graveyard shift: 12mn - 9am

Basic salary plus weekend, PH allowance, and transportation allowance for night/graveyard shift
Work Schedule: Hybrid work arrangement
Primary Location: Serangoon North

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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