Service Desk Lead

Location Singapore, Singapore
Discipline IT
Job Reference BBBH83676_1572939402
Salary S$4000 - S$5000 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160

  • Manage the overall performance of the Service Desk team and ensure that service delivery targets are met.
  • Work closely with the Operations Manager and the various leads of Operations in the delivery of Service Management or Operations' reports
  • Responsible in tracking all incidents and service requests logged or raised by users in line with the agreed SLAs and standards.
  • Coordinate with Support team in the management of critical incidents associated with user communication, analysis and resolution and any other activities defined in the standard operating procedure.
  • Attend client-facing meeting to provide status updates on the incidents or service requests received as well as areas relating to Service Desk.


  • At least 6-7 years of experience with at least 2 years of team lead experience
  • Experience in service delivery management and reports generation would be preferred.
  • Experienced in Microsoft Excel, Microsoft PowerPoint and other Microsoft Office Applications
  • Experienced in dealing with senior stakeholders
  • Excellent verbal communication and coordination skills
  • Working location: Serangoon North
  • Contract: 12 months (renewable/convertible after perfromance review)

** We regret to inform that only shortlisted candidates will be notified. **

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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