Service Desk Lead

Location Singapore, Singapore
Discipline IT
Job Reference BBBH83676_1572939402
Salary S$4000 - S$5000 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email carolyn.mendoza@manpower.com.sg
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160

  • Manage the overall performance of the Service Desk team and ensure that service delivery targets are met.
  • Work closely with the Operations Manager and the various leads of Operations in the delivery of Service Management or Operations' reports
  • Responsible in tracking all incidents and service requests logged or raised by users in line with the agreed SLAs and standards.
  • Coordinate with Support team in the management of critical incidents associated with user communication, analysis and resolution and any other activities defined in the standard operating procedure.
  • Attend client-facing meeting to provide status updates on the incidents or service requests received as well as areas relating to Service Desk.


Skills/Qualifications:

  • At least 6-7 years of experience with at least 2 years of team lead experience
  • Experience in service delivery management and reports generation would be preferred.
  • Experienced in Microsoft Excel, Microsoft PowerPoint and other Microsoft Office Applications
  • Experienced in dealing with senior stakeholders
  • Excellent verbal communication and coordination skills
  • Working location: Serangoon North
  • Contract: 12 months (renewable/convertible after perfromance review)


** We regret to inform that only shortlisted candidates will be notified. **

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy