Service Management Consultant

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH106794_1635905595
Salary S$7000 - S$8000 per month
Consultant Name Cristina Malabuyoc Malijan
Consultant Email
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547

Job scope

  • Lead the team in supporting the service management functions including building new processes and update existing processes.
  • Responsible in working with Operations Manager and various leads on management reporting (both internal and external).
  • Maintain, analyze and report metrics (work with team members).
  • Communicate the metrics reporting standards and verify that metric results are delivered to the concerned teams for reporting.
  • Coordinate and gather key performance indicators and metrics data, collate and prepare for service reporting.
  • Identify opportunities for metrics performance and/or process/service improvement initiatives.
  • Overall tracking of SLA and KPI performance.
  • Manage and coordinate client requests where required.
  • Lead in various operational, service level performance, audit, administrative and service management scope of services.
  • Performs other IT Service Management related support functions as required.
  • Communicate with customer and client as necessary.
  • Review and coach junior team members in their tasks.

Job requirement

  • Bachelor's degree in Computer Science or equivalent
  • With 4+ years of ITIL / ITSM background in mid to enterprise size environments and experience working on transformational projects.
  • Experience in SERVICE NOW
  • Experience in ITIL processes and maintaining and using ITSM tools
  • Good knowledge of Microsoft Office Suite (Project, Visio, Word, Excel, etc.).
  • Excellent collaboration, communications, and presentation skills.

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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