Service Management Support Engineer

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH109085_1641873711
Salary S$5500 - S$6500 per month
Consultant Name Cristina Malabuyoc Malijan
Consultant Email
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547

Job scopes

  • Applicant needs to work with both client and internal teams to confirm the scope for the request, oversees the implementation and obtain closure from client.
  • Applicant will be managing end to end process for the service request.
  • Applicant will need to be to handle escalation and getting people together to resolve issues.
  • Providing support for customer for incidents and service requests using basic technical and service knowledge.
  • Ensuring proper documentation for all incidents and requests.
  • Following up on incidents with external and internal teams to ensure customer satisfaction.
  • Monitoring issues/incidents/requests until they are closed.

Job requirements

  • Bachelor's degree in Computer Science or equivalent
  • At least 3 years of prior experience as a developer working in any programming language and well versed with software Development Life Cycle.
  • Ability to understand client's requirement (technical & non-technical) and articulate it to team.
  • Knowledge about IT service management process.
  • Ability to do basic troubleshooting using Incident Management Tools
  • Able to work extended hours periodically to meet deadlines if required

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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