Job scopes

• Applicant needs to work with both client and internal teams to confirm the scope for the request, oversees the implementation and obtain closure from client.
• Applicant will be managing end to end process for the service request.
• Applicant will need to be to handle escalation and getting people together to resolve issues.
• Providing support for customer for incidents and service requests using basic technical and service knowledge.
• Ensuring proper documentation for all incidents and requests.
• Following up on incidents with external and internal teams to ensure customer satisfaction.
• Monitoring issues/incidents/requests until they are closed.

Job requirements

• Bachelor's degree in Computer Science or equivalent
• At least 3 years of prior experience as a developer working in any programming language and well versed with software Development Life Cycle.
• Ability to understand client's requirement (technical & non-technical) and articulate it to team.
• Knowledge about IT service management process.
• Ability to do basic troubleshooting using Incident Management Tools
• Able to work extended hours periodically to meet deadlines if required

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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