Job Scope

• Manage/follow up incidents to ensure they are resolved.
• Escalate incidents as per Escalation Procedure/Criteria.
• Support Key Users with Q&A.
• Manage transition to Hypercare and Application Maintenance Phase.
• Monitor service logs proactively to make sure no Incident poses a threat to or negatively affects the delivery of services.
• Works closely with client's service manager on a day to day basis to ensure delivery quality and expectations are met.
• Manage release and regression tests.

Job Qualification

• Bachelor's Degree or higher in Computer Science, Computer Engineering, Information Technology, or similar
• Support Manager experience in SAP ECC or S/4HANA Projects, Service Management, Team Management
• Experience in Service Quality Management, SLA (Service-Level Agreement), Management and Contract Management and Financial Analysis
• Previous sales and management experience may be a plus
• Creative thinking and problem-solving skills.
• The ability to work under pressure and handle stress.

Swati Kiran License No.: 02C3423 Personnel Registration No.: R1878571

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