Service Manager

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH115198_1655719874
Salary Negotiable
Consultant Name Swati Kiran
Consultant Email
Consultant Contact No. 6232 5731
EA License No. 02C3423
Consultant Registration No. R1878571

Job Scope

  • Manage/follow up incidents to ensure they are resolved.
  • Escalate incidents as per Escalation Procedure/Criteria.
  • Support Key Users with Q&A.
  • Manage transition to Hypercare and Application Maintenance Phase.
  • Monitor service logs proactively to make sure no Incident poses a threat to or negatively affects the delivery of services.
  • Works closely with client's service manager on a day to day basis to ensure delivery quality and expectations are met.
  • Manage release and regression tests.

Job Qualification

  • Bachelor's Degree or higher in Computer Science, Computer Engineering, Information Technology, or similar
  • Support Manager experience in SAP ECC or S/4HANA Projects, Service Management, Team Management
  • Experience in Service Quality Management, SLA (Service-Level Agreement), Management and Contract Management and Financial Analysis
  • Previous sales and management experience may be a plus
  • Creative thinking and problem-solving skills.
  • The ability to work under pressure and handle stress.

Swati Kiran License No.: 02C3423 Personnel Registration No.: R1878571

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