Service Now Technical Consultant

Location Singapore, Singapore
Discipline IT
Job Reference BBBH81789_1569836412
Salary Negotiable
Consultant Name Saumya Tripathi
Consultant Email saumya.tripathi@manpower.com.sg
Consultant Contact No. 62328839
EA License No. 02C3423
Consultant Registration No. R1766612


ServiceNow Technical Consultant

Salary Range: SGD 6,500-8,000

Job Description:

Responsibilities

  • Provide ServiceNow development assistance to customers including, but not limited to, form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations
  • Translate business needs into technical requirements
  • Answer technical and application configuration questions
  • Configure and customize new applications and modules
  • Implement new functionality for customers while using ServiceNow best practices
  • Assist in troubleshooting ServiceNow upgrades, patching, and release management
  • Provide analysis of problems and possible solutions
  • Produce detailed documentation on all work completed
  • Lead technical implementation teams including code review for less experienced consultants
  • Wherever possible, enable the customer's ServiceNow administrator(s) to be self-sufficient.
  • Conduct technical training and knowledge transfer sessions.
  • Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions



Requirements

  • At least 3-4 years of ServiceNow Technical experience across the following areas:
  • Custom Application development on ServiceNow platform
  • Custom Integration using SOAP and REST
  • Scripting in JavaScript, Jelly and HTML
  • Custom UI Pages, Business Rules, Workflows, Macros and Client Scripts
  • ServiceNow Version Upgrades
  • Able to work independently with the client (with minimal guidance) and be able to suggest appropriate solutions for any ad-hoc requirements
  • Service Portal development
  • Performance analytics and custom reporting
  • Good to have experience on CSM, HR and Orchestration.

Tripathi Saumya EA License No. 02C3423 Personnel Registration No. R1766612

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